What is the Merchant Certified Program?
After becoming an approved member you are enrolled in our Merchant Certified Trust Seal and Seal of Approval program where you can post our Merchant Certified Seal of Approval on your wesite. This seal will ensure your visitors that not only is your site a credible company but it will also instill trust in the customer which will ultimately result in increased sales.

What does the Merchant Certified Seal of Approval look like?
After being approved for membership you may post the seal on your website. You can download the seals after receiving your login information. Click here to view the Merchant Certified Seals of Approval.

Who is IBCIM.ORG?
IBCIM.ORG stands for The International Bureau of Certified Internet Merchants. IBCIM.ORG was established to certify internet merchants as credible companies dedicated to customer service. IBCIM.ORG has been in business since 2005.

What if the seal is too big may I resize it?
You may resize the seal to suit your needs. Resizing is the only change allowed to the seal without approval. Any other changes must be approved by IBCIM.ORG. Please contact us for this approval.

What are the requirements to participate?
To become a member a company will be reviewed and must meet all the IBCIM.ORG membership requirements. Please click here to view all the membership requirements.

How do I join?
Simply fill out the form on the Register page and we will review your site for approval. If you do not meet our membership requirements you will be notified by email and given the opportunity to re-apply after you have made arrangements to meet all of our requirements. No payment is required to register. Payment will only be required after membership requirements have been verified by IBCIM.ORG.

May I use the membership for multiple websites?
Membership in IBCIM.ORG and the Merchant Certified seal of approval is for one website only. Multiple websites requires separate accounts as a separate review of the site must take place. Please contact us in reference to prices for multiple sites.

What are the benefits to my company of becoming a member?
The main benefit to your company is the impression that you first establish with your customers. The Merchant Certified seal will instill trust in your customers which will ultimately result in higher sales. Furthermore, your visitors will instantly gain the knowlegde that they are dealing with a customer service reviewed and approved site.

What are the benefits to my customers?
Your customers main benefit comes from IBCIM.ORG being a third party that has reviewed and verified that you are operating a credible business which is dedicated to customer service. In addition, IBCIM.ORG will act on a request basis as another avenue for dispute resolution.

What are my obligations as a member?
Your initial obligations are that you need to meet all membership requirements. Secondly, you must respond to any correspondence from IBCIM.ORG and respond to mediation if the situation occurs. Participation in the mediation process is strictly voluntary but highly recommended. See below for more information about mediation. Any member can cancel their membership with immediate notice and not have any further obligatons to IBCIM.ORG or its customers.

How much is a membership?
Membership in IBCIM.ORG is US$29.95 annually. The membership fee is billed annually. No payment required to register and payment will only be required after the free trial period.

Cancellations and refunds?
You may cancel your membership at any time. There will be no charges for memberships within the free trial period. No refunds will be given after the trial period has ended.

What payments do you accept?
We accept all major credit cards and PayPal.

What kind of complaints do you accept?
IBCIM.ORG will only accept legitimate and reasonable complaints. No complaints containing foul and unprofessional language will be accepted. No complaints containing unreasonable requests from a merchant will be accepted. Furthermore, any complainee will be asked if they have exhausted all avenues with the merchant before filing the complaint.

What happens if someone files a complaint?
First the complainee will be asked to settle the issue with the merchant. If the merchant is non-responsive or the issue is not settled the complainee may file a complaint providing that it is legitimate and reasonable. The merchant will be notified and given an opportunity to respond to IBCIM.ORG. Any participation of any kind of mediation between merchants and consumers is voluntary. The final decision will always be made by the merchant. IBCIM.ORG reserve the right to cancel the merchant membership in case of gross neglect of customer service rules and IBCIM.ORG membership requirements. This will only be done as a last resort.

How can I find out how many complaints I have?
Every time a complaint is filed the merchant will be informed of the situation.

What countries can participate in the Merchant Certified program?
IBCIM.ORG is a global organization and accepts members from all nations.

How do I make changes to my account?
You can change your account details after you Login to your account. Certain details are specific to each account and may not be changed such as the company web address.

How do I cancel my membership?
You may cancel your membership at any time by sending us an email..

What does mediation involve?
Mediation simply means that you are obligated to respond to any request from IBCIM.ORG to deal with a complaint. It does not mean that you have to abide by any complaint or request from the consumer. The ultimate decision will be made by you. Any merchant is strongly recommended to participate and to seek a satisfactory resolution.

What are my obligations in the mediation process?
Your only obligation is to participate. You are however strongly encouraged to resolve the situation with any means possible.