FREQUENTLY ASKED QUESTIONS
Who is IBCIM.ORG?
IBCIM.ORG stands for The International Bureau of Certified Internet
Merchants. IBCIM.ORG was established to certify internet merchants
as credible companies dedicated to customer service. IBCIM.ORG
has been in business since 2005.
What is the Merchant Certified Program?
After becoming an approved member you are enrolled in our Merchant
Certified Seal of Approval program where you can post our Merchant
Certified Seal of Approval on your wesite. This seal will ensure
your visitors that not only is the site a credible company but
it will also instill trust in the customer which will ultimately
result in increased sales.
What does the Merchant Certified Seal of Approval look like?
After being approved for membership you may post the seal on your
website. You can download the seals after receiving your login
information. Click here to view the
Merchant Certified Seals of Approval.
What if the seal is too big may I resize it?
You may resize the seal to suit your needs. Resizing is the only
change allowed to the seal without approval. Any other changes
must be approved by IBCIM.ORG. Please contact us for this approval.
What are the requirements to participate?
To become a member a company will be reviewed and must meet all
the IBCIM.ORG membership requirements. Please click
here to review all the membership requirements.
How do I join?
Simply fill out the form on the Register
page and we will review your site for approval. If you do
not meet our membership requirements you will be notified by email
and given the opportunity to re-apply after you have made arrangements
to meet all of our requirements. No payment is required to register.
Payment will only be required after membership requirements have
been verified by IBCIM.ORG.
May I use the membership for multiple websites?
Membership in IBCIM.ORG and the Merchant Certified seal of approval
is for one website only. Multiple websites requires separate accounts
as a separate review of the site must take place. Please contact
us in reference to prices for multiple sites.
What are the benefits to my company of becoming a member?
The main benefit to your company is the impression that you first
establish with your customers. The Merchant Certified seal will
instill trust in your customers which will ultimately result in
higher sales. Furthermore, your visitors will instantly gain the
knowlegde that they are dealing with a customer service reviewed
and approved site.
What are the benefits to my customers?
Your customers main benefit comes from IBCIM.ORG being a third
party that has reviewed and verified that you are operating a
credible business which is dedicated to customer service. In addition,
IBCIM.ORG will act on a request basis as another avenue for dispute
resolution.
What are my obligations as a member?
Your initial obligations are that you need to meet all membership
requirements. Secondly you must display the Merchant Certified
seal on your site. Thirdly, you must respond to any correspondence
from IBCIM.ORG and respond to mediation if the situation occurs.
Participation in the mediation process is strictly voluntary but
highly recommended. See below for more information about mediation.
Any member can cancel their membership with immediate notice and
not have any further obligatons to IBCIM.ORG or its customers.
How much is a membership?
Membership in IBCIM.ORG is US$29.95 annually. Membership fee is
billed annually. No payment required to register and payment will
only be required after the free three month trial.
Cancellations and refunds?
You may cancel your membership at any time. There will be no charges
for memberships within the free three month trial. No refunds
will be given after the three months have been reached.
What payments do you accept?
We accept all major credit cards and PayPal.
What kind of complaints do you accept?
IBCIM.ORG will only accept legitimate and reasonable complaints.
No complaints containing foul and unprofessional language will
be accepted. No complaints containing unreasonable requests from
a merchant will be accepted. Furthermore, any complainee will
be asked if they have exhausted all avenues with the merchant
before filing the complaint.
What happens if someone files a complaint?
First the complainee will be asked to settle the issue with the
merchant. If the merchant is non-responsive or the issue is not
settled the complainee may file a complaint providing that it
is legitimate and reasonable. The merchant will be notified and
given an opportunity to respond to IBCIM.ORG. Any participation
of any kind of mediation between merchants and consumers is voluntary.
The final decision will always be made by the merchant. IBCIM.ORG
reserve the right to cancel the merchant membership in case of
gross neglect of customer service rules and IBCIM.ORG membership
requirements. This will only be done as a last resort.
How can I find out how many complaints I have?
Every time a complaint is filed the merchant will be informed
of the situation.
What countries can participate in the Merchant Certified program?
IBCIM.ORG is a global organization and accepts members from all
nations.
How do I make changes to my account?
You can change your account details after you Login
to your account. Certain details are specific to each account
and may not be changed such as the company web address.
How do I cancel my membership?
You may cancel your membership at any time by sending us an email..
What does mediation involve?
Mediation simply means that you are obligated to respond to any
request from IBCIM.ORG to deal with a complaint. It does not mean
that you have to abide by any complaint or request from the consumer.
The ultimate decision will be made by you. Any merchant is strongly
recommended to participate and to seek a satisfactory resolution.
What are my obligations in the mediation process?
Your only obligation is to participate. You are however strongly
encouraged to resolve the situation with any means possible.
